Problems with forms, services and emails
You might have problems using our online forms, accessing services or getting emails from us. You can call us if it's an emergency. We apologise for the disruption.
Get help if you are struggling to pay your council home rent
Check if you can get benefits to help pay your council home rent
You can use our online calculator to work out what benefits you are eligible for and how much you could receive.
These include:
- Council Tax Support
- Housing Benefit
- Universal Credit
- Carer’s Allowance
- Council Tax discounts and exemptions
- contribution-based benefits
- income-related benefits
To work out if you can receive any of these benefits, you can use our benefits calculator.
Support for council home rent arrears
In certain circumstances, we may agree to provide extra help with council home rent arrears (unpaid or overdue rent).
This is called a Crisis and Resilience Fund Housing Payment (CRF-HP).
It is not a benefit payment. You cannot apply for service charge arrears.