Coronavirus information

The Civic Offices remain closed to the public. We're continuing to deliver services to the community. For council service updates, national guidance and how to contact us, click the link below.

Find out more


  • National lockdown: stay at home Coronavirus cases are rising rapidly across the country - find out what you can and cannot do
  • I need help About Surrey's community helpline, how to access the right services, including financial support, health and wellbeing advice, food supplies and bereavement counselling
  • How to help safely The latest Government guidelines on how to help others and in a safe way
  • NHS COVID-19 app The NHS COVID-19 Test and Trace app, available to download for free, is the fastest way to see if you're at risk from Coronavirus
  • Self-isolation support payment If you have been told by NHS Test and Trace to stay at home and self-isolate, you may be entitled to a one-off support payment of £500
  • Face covering requirements When to wear a face covering, how to wear one safely, who is exempt from wearing one, and how to make your own face covering
  • Neighbourhood issues Information about common neighbourhood problems including fly-tipping, smoke and bonfires, anti-social behaviour and more
  • Domestic abuse help Local charity, Your Sanctuary, is still operating its helpline and support service during the Coronavirus pandemic
  • Funerals The latest advice on how to manage or organise a funeral related to a death from any cause during the Coronavirus pandemic
  • Report a crime online In non-emergency situations, Surrey Police are urging residents to report crimes online
  • Don't share misinformation Before you like, comment or share online, use the Share checklist to make sure you’re not contributing to the spread of harmful content about Coronavirus
  • Coronavirus scam alerts Check the list of scams reported to trading standards which fraudsters are using the Coronavirus outbreak as an opportunity to make money

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