Accessibility statement for my.woking.gov.uk

Find out how accessible my.woking.gov.uk is and how to tell us about accessibility problems.

This accessibility statement applies to my.woking.gov.uk also known as My account. It does not cover other services or products we use to deliver services, such as:

How you should be able to use my.woking.gov.uk

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader, including the most recent versions of JAWS, NVDA and VoiceOver

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible my.woking.gov.uk is

We know some parts of this website are not fully accessible, such as:

  • pages are not clearly written or structured
  • heading elements are not consistent
  • some online maps cannot be easily navigated
  • you cannot modify the line height or spacing of text

Feedback and contact information

Contact us if you need information on this website in a different format, including:

  • accessible PDFs
  • large print 
  • easy read
  • audio recording
  • braille

Start now

We will consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about my.woking.gov.uk accessibility

We are committed to working with our supplier to make my.woking.gov.uk accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

My.woking.gov.uk is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed. 

Non-accessible content

The content listed below is non-accessible for the following reasons. 

  1. Some pages do not have a heading. This fails WCAG 2.2 success criterion 2.4.6 Headings and Labels. 

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

What we’re doing to improve accessibility

We are improving accessibility by:

  • creating an accessibility action plan and roadmap to improve the accessibility across our services and products
  • testing each component, style and pattern in our new design system to ensure that they are fully accessible
  • regularly auditing our services and products to find out what we need to do better
  • training our staff and providing guidance on how to meet accessibility requirements 
  • using accessibility monitoring tools (such as Siteimprove) to fix issues as they identified 

How we test my.woking.gov.uk for accessibility issues

We test my.woking.gov.uk using:

  • Siteimprove - an automated monitoring tool that crawls the website every five days for accessibility issues
  • Silktide browser extension - an accessibility checker which we use 
  • Google lighthouse

We also do manual testing every month on a representative sample of pages.

Preparation of this accessibility statement

This statement was:

  • prepared on 20 January 2025
  • last reviewed on 10 April 2026
  • last updated on 10 April 2026
  • last tested on 1 April 2026

The test of a representative sample of pages was carried out by the:

  • digital experience team at Woking Borough Council
  • accessibility monitoring team at the Government Digital Service