Accessibility statement for moderngov.woking.gov.uk

This accessibility statement applies to moderngov.woking.gov.uk (our democratic website). It does not cover other services or products we use to deliver services, such as:

How you should be able to use moderngov.woking.gov.uk

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader, including the most recent versions of JAWS, NVDA and VoiceOver

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible moderngov.woking.gov.uk is

We know some parts of this website are not fully accessible, such as:

  • pages and documents are not clearly written or structured
  • duplicate page titles on different pages
  • nested tables which some screen readers may find difficult to read
  • issues with text and colour contrast
  • images do not have good alternative text
  • images contain text which you may not be able to read
  • heading elements are not consistent
  • date pickers are not keyboard accessible
  • some fields are missing a label
  • some colours don't have enough contrast
  • some links are only identified by colour

Feedback and contact information

Contact us if you need information on this website in a different format, including:

  • accessible PDFs
  • large print 
  • easy read
  • audio recording
  • braille

Start now

We will consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about moderngov.woking.gov.uk accessibility

We are committed to working with CIVICA to make moderngov.woking.gov.uk accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

Moderngov.woking.gov.uk is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed. 

Non-accessible content

The content listed below is non-accessible for the following reasons. 

  1. Some headings do not clearly explain what the page or section is about. This fails WCAG 2.2 success criterion 2.4.6 Headings and Labels. 
  2. On some pages, text does not resize properly when users zoom in. This fails WCAG 2.1 success criterion 1.4.4 Resize text.
  3. Some interactive elements are too small or too close together (such as links, the breadcrumb trial or location pins in maps). This fails WCAG 2.2 success criterion 2.5.8 Target Size (Minimum).
  4. On some pages, controls do not appear clearly distinct from their surroundings. This fails WCAG 2.1 success criterion 1.4.11 Non-text Contrast.
  5. Some interactive elements cannot be used with a keyboard. This fails WCAG 2.1 success criterion 2.1.1 Keyboard.
  6. Some text is styled as bold text instead of being marked up as a heading. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships.

Documents 

Many documents are in non-HTML formats, for example PDF. They are not accessible in a number of ways including:

  • missing or incorrect headings
  • not having sufficient colour contrast
  • missing a table of contents
  • complex tables
  • unclear content
  • elements in the wrong order
  • images with no alternative text

Some documents fail multiple WCAG 2.1 and WCAG 2.2 success criteria, such as:

  • 2.4.2 Page titled
  • 1.4.3 Contrast (minimum)
  • 1.1.1 Non-text content

We've assessed that making some documents fully accessible could be a disproportionate burden in terms of cost versus value but will work to make essential service documents accessible. We will review this assessment each year.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

What we’re doing to improve accessibility

We are improving accessibility by:

  • creating an accessibility action plan and roadmap to improve the accessibility across our services and products
  • testing each component, style and pattern in our new design system to ensure that they are fully accessible
  • regularly auditing our services and products to find out what we need to do better
  • training our staff and providing guidance on how to meet accessibility requirements 
  • using accessibility monitoring tools (such as Siteimprove) to fix issues as they identified 

How we test moderngov.woking.gov.uk for accessibility issues

We test moderngov.woking.gov.uk using:

  • Siteimprove - an automated monitoring tool that crawls the website every five days for accessibility issues
  • Silktide browser extension - an accessibility checker which we use 
  • Google lighthouse

We also do manual testing every month on a representative sample of pages.

Preparation of this accessibility statement

This statement was:

  • prepared on 20 January 2025
  • last reviewed on 10 April 2026
  • last updated on 10 April 2026
  • last tested on 1 April 2026

The test of a representative sample of pages was carried out by the:

  • digital experience team at Woking Borough Council
  • accessibility monitoring team at the Government Digital Service