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Accessibility statement for Woking Borough Council

This website is run by Woking Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We aim to reach the level “AA” of the Web Content Accessibility Guidelines (WCAG). These are the international standard for accessible websites and content.

How accessible is this website

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions

We are continually reviewing the site and will publish further issues identified. 

We will continue to work to ensure that all of our website functions work well when used with access devices such as screen readers, braille readers, smart phones and other devices.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille then please email us at marketing.communications@woking.gov.uk and we will consider your request and get back to you within 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements please email marketing.communications@woking.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Woking Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

HTML is used to format some content.
This fails WCAG 2.1 level A success criterion 1.3.1 (info and relationships).
We'll aim to fix this issue by the end of December 2020.

Some element IDs are not unique.
This fails WCAG 2.1 level A success criteria 1.3.1 (info and relationships) and 4.1.1 (parsing).
We'll aim fix this issue by the end of December 2020.

Link text used for multiple different destinations.
This fails WCAG 2.1 level A success criteria 2.4.4 (link purpose in context).
We'll aim to fix this issue by the end of December 2020.

Element not highlighted on focus.
This fails WCAG 2.1 level AA success criteria 2.4.7 (Focus Visible).
We’ll aim to fix this issue by the end of December 2020.

Disproportionate burden

Still under review.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs do not meet accessibility standards - for example, they may not be structured so they're accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as PDF documents. By December 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards from October 2020.

Live video

Live video streams do not have captions. This fails WCAG 2.1 success criterion 1.2.4 (captions - live).

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are developing an accessibility roadmap based on the outcome of our accessibility compliance review and this will show how and when we plan to improve accessibility on this website

This statement was prepared on 25 October 2018. It was last updated on 21 September 2020.