Pay for it

There are a number of ways to pay for Council services. Check out the options below to find out which one is most convenient for you or click on the button below to make an online payment now.

Make a payment now

Surcharge

From 16th April 2013 a surcharge of 1.8% will apply to credit card payments. Penalty Charge Notices are exempt from the surcharge, as are all debit card payments.

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Direct Debit

Payment for Council Tax, Business Rates and Housing Rents can be made by Direct Debit. This is the easiest and most convenient way for you to pay. It takes the worry out of remembering to pay because the Council collects the payments direct from your bank or building society account. It is the method of payment preferred by the Council as it is the most efficient and cost effective.

If you are not already paying by this method and wish to do so, you can download and complete a Direct Debit instruction and send it to the Civic Offices. Alternatively, please contact us on 01483 755855.

Download a Council Tax direct debit form
Download a Business Rates direct debit form
Download a Rents direct debit form

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Woking Borough Council website

Payment for a number of services can be made through the Woking Borough Council website.

Make a payment now

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By credit/debit card over the phone

Please phone us on 01483 755855 and have your payment reference and card details handy. Cards we are able to accept are: Visa Debit and Visa Credit, MasterCard, Solo, Electron, Maestro.

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In person

Payment can be made by cash, cheque, credit or debit card by calling in at the Civic Offices, Gloucester Square, Woking during office opening hours which are Monday to Friday, 9am to 4.45pm.

Please ensure that you complete and sign a slip from your payment book showing the amount you are paying before passing it together with your payment to the cashier.

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By post

Please do not send cash through the post.

Cheques should be made payable to 'Woking Borough Council' and sent together with a completed slip from your payment book showing the amount you are paying to the Civic Offices, Gloucester Square, Woking, Surrey, GU21 6YL . A receipt will not be issued unless you send the complete payment book. Post-dated cheques cannot be accepted.

We regret that due to banking delays we are unable to accept cheques in the post for services that are provided prior to cheques being cleared.

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At any bank or post office

Payment can be made at any bank or post office by completing a slip from your payment book and handing this together with your payment to the cashier. You may be charged for this transaction - please ask at the bank or post office for details of their charges. There is a banking system delay before the Council receives payments made in this way and your bill will not be considered as paid until the payment has been credited to the Council's bank account.

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Standing order

If you prefer to pay by this method, please telephone us on 01483 755855.

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BACS

Payments through the BACS system should be made to Lloyds TSB Bank Plc, 30-00-00 for the credit of Woking Borough Council, Head Office Collection Account 03393755. Please ensure that you quote your payment reference (which can be found on your bill).

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Homebanking through the internet

If you use the Homebanking service with your bank you may pay by this method. Please ensure that you quote your payment reference, Bank Sort Code and Woking Borough Council Account Number all of which can be found on your payment book.

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Important note

It is important that you quote the correct payment reference in order that your payment can be processed. Failure to quote the correct reference will result in your payment being delayed. If there is no information available to enable us to identify the payment, we will have no alternative but to put the payment into a suspense account until we can obtain the correct information from you.

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Having problems?

If you are having financial difficulties which may prevent you paying, please contact us as soon as possible to discuss the situation. The earlier you speak to us the quicker we can help you. If you are finding it difficult to pay because you are on a low income, you may be entitled to claim benefit.