Woking Borough Council Digital Action Plan

Intended outcomes

1. Service areas have all the data they need to protect and improve services for their users.
2. We have a comprehensive understanding of the needs of residents, businesses, partners and visitors, both qualitatively and quantitatively, so that we can improve outcomes for and with them.
3. We can get insights from our data that help us be more efficient and effective.
4. We use insights to increase the levels of income and reduce expenditure to provide best value for taxpayers.
5. We measure our performance transparently and effectively to improve delivery.
6. We have the right infrastructure to share data and insights with partner organisations in the local area and nationally, so that we all get better together.
7. We have better data about our staff, so that we can make them happier and more fulfilled in the workplace.
8. We are well prepared for incidents through clearly designed business continuity.
9. We publish data that others can build on.

Progress so far

• Overhauled performance management, now tracking against Surrey Districts and Boroughs.
• Rationalised programme management with clearer focus on delivery and costs.
• Introduced quarterly assurance including clearer risk management.
• Deeper analysis into costs and volumes, leading to measurable improvements to resident service.
• High-level data review of our estate, leading to comprehensive recommendations and proposed pilot areas of improvement.
• Privacy and data policies updated.

2025-2026 priorities

• Undertake exemplars for example improving fraud detection.
• Review potential for data lake / data platform approach.
• Appoint data specialist to drive improvements.
• Begin CoPilot AI trial to test use cases.