Woking Borough Council Digital Action Plan
The Woking Borough Council Digital Action Plan was updated in January 2025, and is focused on delivering digital outcomes.
The 6 workstreams
The Digital Action Plan focuses on delivering outcomes, not technology or structures such as ‘applications’ or ‘customer services’.
The 6 workstreams in the plan are:
- Build trust in resident services which are online by default, with support on other channels for those who need it.
- Give our people the tools they need to do the job.
- Get better with data, insights and performance.
- Make our infrastructure and systems modern, secure and interoperable.
- Build digital-era capability and structures.
- Support connectivity, growth, skills and innovation across the borough.
They follow a similar structure to the excellent work done at Greenwich Council.