Report an emergency

A list of phone numbers and online forms to report an emergency situation.

Emergency services

For life threatening emergencies, call 999 to contact the emergency services – police, ambulance and fire and rescue.

Council housing

If you're a council tenant, you can report an emergency council housing repair by phone.

Telephone: 0300 373 0373 (choose option 1 for repairs)

Council land

Report an emergency outside office hours concerning issues on council-managed land relating to:

  • flooding
  • storm-damaged trees
  • snow

Telephone: 01483 755 855

Public roads and highways

Contact Surrey County Council for any issues regarding roads or highways.

Telephone: 0300 200 1003 

Report an emergency on a road or highway - Surrey Council Council

Report a fallen, damaged or dangerous tree on a road or highway - Surrey Council Council

Flooding

Call the Environment Agency incident hotline to report flooding, water pollution or damaged riverbanks.

Telephone: 0800 807 060 (24 hour service)

Report flooding - GOV.UK

You can check for the possibility of flooding in your area.

Telephone: 0345 988 1188 (automated service)

Check for flooding - GOV.UK

Sewage

Call Thames Water to report a sewer blockage, leak or flooding.

Telephone: 0800 316 9800

Report a sewage problem - Thames Water

Utility services

Find out more about losing your gas, water or electricity supply.

Electricity

Call UK Power Networks to report a power cut, dangerous electrical situation or a problem with an electrical substation.

Telephone (from a landline): 0800 316 3105 (24 hour service)
Telephone (from a mobile): 105 (24 hour service)

Report an electrical issue - UK Power Networks

Gas or carbon monoxide

Call the National Gas Emergency Service if you:

  • can smell gas
  • suspect there is a gas leak
  • suspect there is a carbon monoxide leak
  • want to report a damaged gas pipeline

Telephone: 0800 111 999

Report a gas or carbon monoxide leak - National Gas Emergency Service

Water

Call Affinity Water to report a water leak, loss of water supply or a burst water main.

Telephone: 0345 357 2407 (24 hour service)

Report a water problem - Affinity Water