Report an emergency
A list of phone numbers and online forms to report an emergency situation.
Emergency services
For life threatening emergencies, call 999 to contact the emergency services – police, ambulance and fire and rescue.
Call the police on 101 for non-urgent issues or to report a crime that is not happening right now.
Council housing
If you're a council tenant, you can report an emergency council housing repair by phone.
Telephone: 0300 373 0373 (choose option 1 for repairs)
Council land
Report an emergency outside office hours concerning issues on council-managed land relating to:
- flooding
- storm-damaged trees
- snow
Telephone: 01483 755 855
Public roads and highways
Contact Surrey County Council for any issues regarding roads or highways.
Telephone: 0300 200 1003
Report an emergency on a road or highway - Surrey Council Council
Report a fallen, damaged or dangerous tree on a road or highway - Surrey Council Council
Flooding
Call the Environment Agency incident hotline to report flooding, water pollution or damaged riverbanks.
Telephone: 0800 807 060 (24 hour service)
You can check for the possibility of flooding in your area.
Telephone: 0345 988 1188 (automated service)
Sewage
Call Thames Water to report a sewer blockage, leak or flooding.
Telephone: 0800 316 9800
Report a sewage problem - Thames Water
Utility services
Find out more about losing your gas, water or electricity supply.
Electricity
Call UK Power Networks to report a power cut, dangerous electrical situation or a problem with an electrical substation.
Telephone (from a landline): 0800 316 3105 (24 hour service)
Telephone (from a mobile): 105 (24 hour service)
Report an electrical issue - UK Power Networks
Gas or carbon monoxide
Call the National Gas Emergency Service if you:
- can smell gas
- suspect there is a gas leak
- suspect there is a carbon monoxide leak
- want to report a damaged gas pipeline
Telephone: 0800 111 999
Report a gas or carbon monoxide leak - National Gas Emergency Service
Water
Call Affinity Water to report a water leak, loss of water supply or a burst water main.
Telephone: 0345 357 2407 (24 hour service)