Essential works to the planning register
On Tuesday 22 July 2025, you will not be able to search or comment on planning applications. This is because of essential maintenance needed to the software. We apologise for any inconvenience.
A list of phone numbers and online forms to report an emergency situation.
For life threatening emergencies, call 999 to contact the emergency services – police, ambulance and fire and rescue.
Call the police on 101 for non-urgent issues or to report a crime that is not happening right now.
If you're a council tenant, you can report an emergency council housing repair by phone.
Telephone: 0300 373 0373 (choose option 1 for repairs)
Report an emergency outside office hours concerning issues on council-managed land relating to:
Telephone: 01483 755 855
Contact Surrey County Council for any issues regarding roads or highways.
Telephone: 0300 200 1003
Report an emergency on a road or highway - Surrey Council Council
Report a fallen, damaged or dangerous tree on a road or highway - Surrey Council Council
Call the Environment Agency incident hotline to report flooding, water pollution or damaged riverbanks.
Telephone: 0800 807 060 (24 hour service)
You can check for the possibility of flooding in your area.
Telephone: 0345 988 1188 (automated service)
Call Thames Water to report a sewer blockage, leak or flooding.
Telephone: 0800 316 9800
Report a sewage problem - Thames Water
Find out more about losing your gas, water or electricity supply.
Call UK Power Networks to report a power cut, dangerous electrical situation or a problem with an electrical substation.
Telephone (from a landline): 0800 316 3105 (24 hour service)
Telephone (from a mobile): 105 (24 hour service)
Report an electrical issue - UK Power Networks
Call the National Gas Emergency Service if you:
Telephone: 0800 111 999
Report a gas or carbon monoxide leak - National Gas Emergency Service
Call Affinity Water to report a water leak, loss of water supply or a burst water main.
Telephone: 0345 357 2407 (24 hour service)