Paying online
Payment references
Many payments will ask you to include a payment reference. It is important to add the correct payment reference, so we can process your payment in time.
Council Tax payment reference
Your Council Tax reference is 11 digits and starts with ‘05’. You can find it on the right hand side of your bill.
Business rates payment reference
Your business rates reference is 11 digits and starts with ‘15’. You can find it on the right hand side of your bill.
Housing rent or service charge payment reference
Your housing rent or service charge reference is 11 digits and starts with ‘5’. You can find it on your housing payment slip.
General invoice payment reference
General invoice references are 16 digits and start with ‘04’
Housing Benefit overpayment reference
Your Housing Benefit reference is 9 digits and starts with ‘06’. Where can you find this reference?
Penalty charge notice (PCN) payment reference
PCN references are 12 digits, as shown on your parking ticket, starting with either 'WO' or 'YK'. 'WO' are letters of the alphabet, not a letter and the number zero (0).
It can take up to 24 hours for new PCNs to be logged on our payment system. If you cannot find your PCN, please check the date and time of issue.
PCN payment references starting with 'RR'
PCN references starting with ‘RR’ are issued by Surrey County Council for on-street parking offences.