General terms and conditions (T&Cs)
When you apply for, renew or maintain a permit or season ticket, you confirm that you understand and accept our terms and conditions.
Our rights
We may change these terms and conditions at any time.
During your permit or season ticket duration, we may:
- cancel your permit or season ticket if it is misused fraudulently
- move you to another town centre car park – if there is an emergency, car park closure, maintenance, or other unavoidable issue
- change our car park orders
Permits and season tickets remain our property at all times.
Abusive behaviour towards staff may result in your parking session or permit being cancelled. Refunds will not be given.
Using the car parks
Woking town centre car parks are open 24 hours a day.
The car parks use:
- an automatic number plate recognition (ANPR)
- a pay on exit system – using machines located near pedestrian entrances and exits
When you enter or exit the car parks in a vehicle:
- drive slowly (no more than 5mph)
- follow all signs and road markings
- stop before the barrier so ANPR can read your registration plate
- press ‘help’ if the barrier does not to lift
Parking restrictions
You may park in any standard bay unless it is:
- reserved for disabled drivers
- assigned to specific permit holders
- a special-use bay, such as adult and child or electric charging
Parking rules
You must:
- park fully within a marked bay
- not park on yellow lines, hatched areas, verges, pavements, walkways, or driving lane
- not obstruct other vehicles or car park users
If you do not follow the rules, you may receive a Penalty Charge Notice (PCN).
Parking liabilities
You park at your own risk. We are not responsible for:
- loss or damage to any vehicle or its contents
- any injury or death arising from the use of the car park – unless caused by our facilities, or employees’ or agents’ negligence
Get help in the car parks
Help is available 24 hours a day, 7 days a week.
You can contact the Car Park Control Room using the ‘help’ buttons:
- on the payment machines
- at locations across the car parks
- at the entry and exit barriers
You can also phone our team.
Telephone: 07836 254 654