Make a complaint

You can make a formal complaint online. 

You must check what you can complain about, before you make a formal complaint.

Start now

We will email you to say we have received your complaint within 5 working days. We aim to provide a full response by email within 10 working days.

You can find out what happens after you have made a complaint.

Other ways to complain

Alternatively, you can write to us at:

Complaints
Woking Borough Council
Civic Offices
Gloucester Square
Woking
Surrey
GU21 6YL

We encourage you to complete our online complaints form, as you are likely to receive a quicker reply.

If you need extra support making a complaint

If you need help with making a complaint, you can call us.

Phone: 01483 755 855
Monday to Friday, 9am to 1pm (except public holidays)