Terms and conditions for permits and season tickets – Woking town centre car parks

How you can and cannot use season cards, resident permits and business permits in Brewery Road, Heathside Crescent and Victoria Place car parks.

Contents

General terms and conditions (T&Cs)

When you apply for, renew or maintain a permit or season ticket, you confirm that you understand and accept our terms and conditions.

Our rights

We may change these terms and conditions at any time.

During your permit or season ticket duration, we may:

  • cancel your permit or season ticket if it is misused fraudulently
  • move you to another town centre car park – if there is an emergency, car park closure, maintenance, or other unavoidable issue
  • change our car park orders

Permits and season tickets remain our property at all times.

Abusive behaviour towards staff may result in your parking session or permit being cancelled. Refunds will not be given.

Using the car parks

Woking town centre car parks are open 24 hours a day. 

The car parks use:

  • an automatic number plate recognition (ANPR)
  • a pay on exit system – using machines located near pedestrian entrances and exits

When you enter or exit the car parks in a vehicle:

  • drive slowly (no more than 5mph)
  • follow all signs and road markings
  • stop before the barrier so ANPR can read your registration plate
  • press ‘help’ if the barrier does not to lift

Parking restrictions

You may park in any standard bay unless it is:

  • reserved for disabled drivers
  • assigned to specific permit holders
  • a special-use bay, such as adult and child or electric charging

Parking rules

You must:

  • park fully within a marked bay
  • not park on yellow lines, hatched areas, verges, pavements, walkways, or driving lane
  • not obstruct other vehicles or car park users

If you do not follow the rules, you may receive a Penalty Charge Notice (PCN).

Parking liabilities

You park at your own risk. We are not responsible for: 

  • loss or damage to any vehicle or its contents
  • any injury or death arising from the use of the car park – unless caused by our facilities, or employees’ or agents’ negligence

Get help in the car parks

Help is available 24 hours a day, 7 days a week.

You can contact the Car Park Control Room using the ‘help’ buttons:

  • on the payment machines
  • at locations across the car parks
  • at the entry and exit barriers

You can also phone our team.

Telephone: 07836 254 654

Your privacy

Go to car park permits and season tickets privacy notice