Before you report
Before you report a noise problem to us, you should try to talk to the person responsible for the noise.
They may not realise they're causing a problem or the impact this is having on you.
If you need help speaking to the person responsible, you can get support from Mediation Surrey.
What we can investigate
We can investigate noise from:
- animals, like barking dogs or crowing cockerels
- building sites
- burglar and car alarms
- buskers or street performers
- deliveries or waste collections at a commercial property
- equipment in a commercial property
- noisy neighbours, like loud music, shouting or DIY at night
- pubs and clubs
What we cannot investigate
We cannot investigate:
- if you don't know where the noise is coming from
- everyday household noise, such as footsteps, doors closing, vacuum cleaners, washing machines, children playing, babies crying or talking
- traffic, aircraft or railway noise
- noise from outdoor sports
- noise in the street, such as vehicles left running, car stereos, shouting or car horns