You can raise a digital experience work request for a banner.
This service is only available for internal staff.
You’ll need to tell us:
- the reason for the banner
- when it needs to go live
- suggested wording for the banner – which will be reviewed by us
- suggested pages for the banner to be displayed on (if applicable)
As part of the request, we will need to consider if:
- the messaging would be better placed as content on the page
- there are already banners in use – which messaging takes priority
It’s fine to suggest wording. However, we cannot put your copy straight onto the banner, even if it’s ‘signed off’.
What goes on the banner
The banner is made up of 3 parts:
- headline - 30 characters or less
- body text - 2 sentences or less, including any important, practical messages for users
- call to action link (if applicable) – this could be to a news article or a page with additional information
Content for the banner should be brief and clear. Users are likely to:
- need to take immediate action
- read the banner on a mobile phone
Types of banners
We have 4 types of banners:
- a notable death
- an emergency
- a minor emergency
- announcement alert
Each banner has it's own rules of when it can and cannot be used.
What happens next
You will get a confirmation email with a work request reference number.
You can track the progress of your request by viewing our website work requests log.
You can also read how we prioritised requests and how long we may take.