It can take around 5 working days before we contact you after you've raised a work request.
To make sure your work request is completed when you need it, and as a rule of thumb, it’s best to give us:
- 2 weeks' notice for a quick change on a standard piece of content (a quick answer or a guide)
- 1 month’s notice where the change is more complicated, or involves multiple sections, or other requests that require design or functionality changes
How we prioritise requests
All work requests are prioritised against the council’s priorities and our Woking.gov.uk roadmap. We do take into consideration:
- any deadlines
- the impact on the user
- whether the change is editorial or factual
- any evidence you provide that supports the requested change
How to view your work request
You can track the progress of your request by viewing our website work requests log.