You can raise a digital experience work request to ask us for advice or support.
This service is only available for internal staff.
You’ll need to tell us:
- what you need
- what your deadline is
- how your work may affect Woking.gov.uk users
- how many users are affected by your work (if you know)
This will help us prioritise the work and understand how much detail to give in our response.
You should contact us as soon as possible if you're unsure if you need support.
Reasons you might ask us for advice or support
You can ask for advice and support from us. This could be:
- if you're unsure how to present content or forms offline - such as how to write URLs in letters, emails and text
- if you're unsure if the service change would affect any content or forms
- how we write for Woking.gov.uk
- writing in plain English
- checking if content meets user needs
- support for external websites
- understanding why content appears in search result pages
- designing accessible content, such as PDFs
What happens next
You will get a confirmation email with a work request reference number.
You can track the progress of your request by viewing our website work requests log.
You can also read how we prioritised requests and how long we may take.