Report antisocial behaviour (ASB) involving a council tenant or leaseholder

Call 999 to report a crime that is in progress or if someone is in immediate danger. For non-emergencies, call 101.

After you've reported antisocial behaviour to us, we will contact you. If you made an anonymous report, it will be recorded and considered. However, we may not be able to investigate fully if we cannot contact you.

If your report does not meet the threshold for antisocial behaviour, or we cannot take any further action, we will explain why before we close the case.

We will also a treat your complaint in confidence, and not not share your details without your permission. However, if we receive safeguarding concerns about children or vulnerable adults, we must share this information.

When we will contact you

We assess reports based on risk and severity.

High-risk (personal)

For high-risk (personal), we will contact you within 1 working day.

This includes:

• violence or threats
• hate incidents
• serious harassment or intimidation

Medium-risk (nuisance)

For medium-risk (nuisance), we will contact you within 5 working days.

This includes:

• persistent noise
• vandalism
• drug-related nuisance

Lower-risk (environmental)

For lower-risk (environmental), we will contact you within 7 working days.

This includes:

• minor neighbour disputes
• graffiti or litter
• general nuisance affecting the wider area

How we manage antisocial behaviour

When tackling antisocial behaviour, we use a variety of methods including:

• writing warning letters
• working closely with other agencies, such as Surrey Police and Surrey County Council
• obtaining a court order to deal with antisocial behaviour

In serious or persistent cases, we may take tenancy enforcement action. This can include legal action where antisocial behaviour breaches tenancy conditions.

Examples of legal actions include: 

• ending a tenancy 
• civil injunctions 
• Community Protections Notices 
• Closure Orders 
• Public Space Protection Orders 
• Noise Abatement Notices 
• Fixed Penalty Notices

You can also read our antisocial behaviour policy on how we prevent, manage and take action on antisocial behaviour.

Make a complaint about how we dealt with your report

You can make a complaint if you’re unhappy with how we handled your antisocial behaviour report.

A complaint might be about:

• the level of investigation or action taken by us
• the time it took us to investigate or respond
• any action we should not have done, or you are unhappy with – for example, wrongly accusing a resident of causing antisocial behaviour