Request an emergency repair to your council home

How to request an emergency repair to your council home and what you need to do when the contractor comes.

Contents

Before you request an emergency repair

If you smell gas, suspect a leak, or your carbon monoxide alarm goes off, immediately call the National Gas Emergency Service on 0800 111 999.

Some types of repair or maintenance are considered emergencies or urgent, including pest control. 

Emergency repairs

Your repair will be considered an emergency, if there's:

  • an immediate danger to life
  • major and/or structural damage
  • uncontainable leaks (including roof) or flooding
  • no power to property
  • no water to property
  • exposed electrical wires
  • unsecure external doors and/or windows
  • a problem with the only form of bathing – sheltered or extra care only
  • a toilet blocked or broken – sheltered or extra care only
  • an individual job is requested by a housing assets manager
  • an attendance request is given by the emergency services

Urgent repairs

Your repair will be considered as urgent, if there's:

  • health and safety risks
  • no heating and/or hot water
  • a problem with the only form of bathing
  • blocked or upsurging drains
  • broken glazing which needs boarding up
  • communal lighting repairs
  • a toilet blocked or broken – in a wet room or the only toilet in the property
  • collapsed ceilings and floors
  • replacement light bulbs are needed – sheltered or extra care only
  • a beeping smoke, heat or carbon monoxide detectors – sheltered or extra care only
  • mutual exchange gas and electric tests
  • an individual job is requested by a housing assets manager

Pest control

Pest problems which are considered an emergency or urgent, include:

  • wasp and hornet nests – internal and external
  • mice and rat infestations to blocks and block communal areas
  • Oak Processionary Moth (OPM) caterpillars
  • bedbugs in a flat – a maximum of 2 treatments per property, where there is a possible infestation to a block
  • ant nests in blocks and block communal areas
  • squirrel infestations in blocks and block communal roof spaces
  • an individual job is requested by a housing assets manager with Housing Assets

Find out more about our pest control services.