Woking Borough Council Digital Action Plan
The Woking Borough Council Digital Action Plan was updated in January 2025, and is focused on delivering digital outcomes.
Workstream 3: Get better with data, insights and performance
Intended outcomes
- Service areas have all the data they need to protect and improve services for their users.
- We have a comprehensive understanding of the needs of residents, businesses, partners and visitors, both qualitatively and quantitatively, so that we can improve outcomes for and with them.
- We can get insights from our data that help us be more efficient and effective.
- We use insights to increase the levels of income and reduce expenditure to provide best value for taxpayers.
- We measure our performance transparently and effectively to improve delivery.
- We have the right infrastructure to share data and insights with partner organisations in the local area and nationally, so that we all get better together.
- We have better data about our staff, so that we can make them happier and more fulfilled in the workplace.
- We are well prepared for incidents through clearly designed business continuity.
- We publish data that others can build on.
Progress so far
- Overhauled performance management, now tracking against Surrey Districts and Boroughs.
- Rationalised programme management with clearer focus on delivery and costs.
- Introduced quarterly assurance including clearer risk management.
- Deeper analysis into costs and volumes, leading to measurable improvements to resident service.
- High-level data review of our estate, leading to comprehensive recommendations and proposed pilot areas of improvement.
- Privacy and data policies updated.
2025-2026 priorities
- Undertake exemplars for example improving fraud detection.
- Review potential for data lake / data platform approach.
- Appoint data specialist to drive improvements.
- Begin CoPilot AI trial to test use cases.