Get help with domestic violence and abuse

Where to get help with domestic violence and abuse

Call 999 to report a crime that is in progress or if someone is in immediate danger. Press 55 during the call if you cannot speak and need police help. For non-emergencies, call 101.

You do not have to wait for an emergency situation to find help. If domestic abuse is happening to you, it's important to tell someone and remember you're not alone.

You can also find help and support for domestic abuse on GOV.UK.

Report domestic violence and abuse

If it is not an emergency, you can call the police on 101 or report it online to Surrey Police.

Go to Surrey Police 

You can also call the 24-hour National Domestic Abuse Helpline. 

Freephone: 0808 2000 247

Other ways to get support

Local support

YourSanctuary provides support for people living in Woking, Runnymede and Surrey Heath who are experiencing or have experienced domestic abuse.

Find out more about YourSanctuary.

Domestic abuse helpline

YourSanctuary runs the only specialist domestic abuse helpline in Surrey. This offers support, information, signposting and referral. The service is available to men and women aged over 16.

Telephone: 01483 776 822

The helpline is available between 9am and 9pm, 365 days per year. You can leave a voicemail message, which they will deal with on the next working day.

Safe house and community outreach

YourSanctuary has two safe houses for women and their children fleeing domestic abuse. 

It also has a community outreach service which offers:

  • emotional and practical support
  • risk assessment and safety planning
  • advocacy and a legal clinic
  • counselling
  • group programmes to boost self-esteem, confidence and assertiveness

National support

National Domestic Abuse Helpline

The National Domestic Abuse Helpline are a team of all female advisers, available 24 hours a day, 365 days a year.

Telephone: 0808 2000 247

The National Centre for Domestic Violence

The National Centre for Domestic Violence provide free information and legal support.

Telephone: 0800 970 2070

Women's Aid

Women's Aid provide a wide range of resources to help women and young people.

Telephone: 0808 2000 247

Samaritans

Samaritans offer support if you are struggling 24 hours a day, 365 days a year.

Telephone: 116 123

Hourglass

Hourglass provide advice and support for older people experiencing abuse.

Telephone: 0808 808 8141

Shelter

Shelter can provide housing advice and support if you are at risk of becoming homeless because of abuse.

If you belong to a specific community, check the directory of national by and for services for more support.

Support for men

These are support organisations specifically for men, but men can also contact most other organisations on this page that are not specifically for women or children.

ManKind Initiative

ManKind Initiative provide support for men that are experiencing or have experienced domestic abuse.

Telephone: 0808 800 1170

Survivors UK

Survivors UK provide support for men and non-binary people who have been raped or sexually abused.

Telephone: 020 3598 3898

Specialist help

Beacon have produced a toolkit for people with visual impairment who suffer from domestic violence.

Durham University have produced a guide to help autistic people recognise unhealthy relationships.

Support for young people

Childline

Childline provide support online and over the phone to anyone under 19 with any issue they're going through.

Telephone: 0800 1111

The Mix

The Mix is a charity that provides free confidential support for young people under 25.

Telephone: 0808 808 4994

Support for parents and carers

ACTS FAST

ACTS FAST supports the non-abusive parents and carers of children who have suffered child sexual abuse.

Telephone: 01202 797 217

Parental Education Growth Support (PEGS)

PEGS provides support parents, carers and guardians who are experiencing child to parent abuse.

Support for the lesbian, gay, bisexual and transgender community

Galop

Galop support lesbian, gay, bi, trans and queer people who have had experienced hate crime, sexual violence, domestic abuse, problems with the police or have questions about the criminal justice system.

Telephone: 0300 999 5428

Intercom Trust

Intercom Trust is a lesbian, gay, bisexual and trans community resource in Cornwall, Devon, Dorset and the wider South West.

Telephone: 0800 612 3010

Support for forced marriages and honour based abuse or crimes

Forced Marriage Unit

The Forced Marriage Unit is for anyone who believes they are going to be forced to marry as well as anyone who wants to leave a forced marriage.

Telephone: 020 7008 0151

Karma Nirvana

Karma Nirvana provides support for those experiencing so called 'honour' based abuse or forced marriage.

Telephone: 0800 5999 247

Support if you're being stalked

Contact your local police if you are being stalked and it is not an emergency. If you or someone else is in danger call 999.

Surrey Police

Surrey Police has information about stalking and harassment and how to report it.

National Stalking Helpline

The National Stalking Helpline provide advice and support for victims of stalking.

Support for people who identify as abusers and want to stop

Respect

Respect is a charity that offers support for people that recognise they are abusive to their partners and wish to stop.

Telephone: 0808 802 4040