Losing your gas, water or electricity supply

Gas supply

Call the National Gas Emergency Service if you:

• have lost your gas supply
• can smell gas
• suspect there is a gas leak
• suspect there is a carbon monoxide leak
• want to report a damaged gas pipeline

Report a gas or carbon monoxide leak - National Gas Emergency Service

Water supply

Call Affinity Water to report a water leak, loss of water supply or a burst water main.

Telephone: 0345 357 2407 (24 hour service)

Report a water problem - Affinity Water

Electricity supply

Call UK Power Networks to report a power cut, dangerous electrical situation or a problem with an electrical substation.

Telephone (from a landline): 0800 316 3105 (24 hour service)
Telephone (from a mobile): 105 (24 hour service)

Report an electrical issue - UK Power Networks

Register vulnerable people for priority help

Energy supply companies host priority services registers, which are free to join. These companies can look after customers who require extra communication, access or safety needs.

The priority services registers could help you if:

• you have young children
• you have some kind of disability
• you have a long-term illness
• you are an older person live with someone who is

Gas: Contact your energy supplier to sign up to the gas priority services register. You can find their information on your gas bill.

Water: Sign up to the water priority services register - Affinity Water.

Electricity: Sign up to the electricity priority services register - UK Power Networks.