High hedges

Before contacting us to make a high hedge complaint, you must have:

• spoken and written to your neighbour about the hedge and how it is affecting the enjoyment of your property – you must have made a minimum of 3 attempts within the last 4 months and provide evidence of at least 2 in writing
• spoken to a third party mediation group – these are groups run by trained mediators who will mediate between 2 parties in dispute

How to make a complaint

Before you submit a complaint, check the relevant hedge meets the following conditions. 

It must be:

• made up of a line of at least 2 evergreen or semi-evergreen trees or shrubs
• not have any significant gaps in it
• be at least 2 metres in height (when measured from the level of roots at ground level)
• block out light to your home or garden

If the dispute remains unresolved, you can submit a complaint to us using the following form.

We charge £500 to investigate each high hedge complaint.