Housing Repairs and Maintenance Policy

How we repair, maintain and improve council homes.

The policy sets out what tenants and leaseholders can expect from the repairs service, including how repairs are reported, prioritised, booked and completed.

It outlines how we deal with: 

  • emergency repairs
  • planned maintenance work
  • safety checks
  • aids and adaptations
  • rechargeable repairs
  • responsibilities for tenants and leaseholders

It also explains how we will: 

  • meet legal and regulatory requirements
  • keep homes safe and well maintained
  • involve tenants and leaseholders in improving services
  • monitor performance and review the policy regularly
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