Homelessness referral

Under the Homelessness Reduction Act – GOV.UK , public services and authorities have a legal duty to refer you to us if they:

• believe you are homeless
• know you are being threatened with homelessness within 56 days

Agencies must make these referrals to us so that we can prevent and relieve homelessness effectively.

Agencies can use the ALERT online tool to refer someone to us.

Make an ALERT referral

Contact us for further information on homelessness referrals.

Email: dutytorefer@woking.gov.uk

Before you start

A referral from an agency does not replace a homelessness application. You will need to contact us directly to make a homelessness application. 

For more information go to help if you're at risk of becoming homeless.

Before making a referral, a public authority must:

• have your permission to refer you
• allow you to choose the area they would like the referral to be made (within England only)
• have your consent to share your contact details so you can be contacted

Local connection

You can choose where you would like the referral to be made. We advise that this is an area where you have a local connection.

You can find details of local connection criteria if you qualify for housing support.

What we will do

Once the referral has been made, we will contact you to:

• talk about your circumstance
• arrange a housing options assessment
• create a personalised housing plan
• offer advice and assistance