Tenant Satisfaction Measures

It is the job of the Regulator of Social Housing – GOV.UK to make sure social housing standards are met. 

They monitor:

• the quality of homes
• landlords, such as us and housing associations
• tenant satisfaction

Each year we report to the regulator on 2 types of Tenant Satisfaction Measures (TSMs):  

• management information
• tenant perception measures

The government publishes detailed information about the measures and survey:

• Tenant Satisfaction Measures: Technical requirements – GOV.UK
• Tenant Satisfaction Measures: Tenant survey requirements – GOV.UK