Extreme heat and health alerts
Both the Met Office and UK Health Security Agency (UKHSA) have extended the red alerts for Surrey and the south east until 11pm on Friday 26 June.
Council Tax appeals and valuations
What you can do if you think your bill is wrong and how to appeal.
If you think your bill is wrong
Tell your us immediately if you think:
- your home should not be charged Council Tax
- the bills are being sent to the wrong person
- the amount being charged is wrong
- we have not reduced the bill even though you think you should be getting a discount or exemption
You cannot appeal just because you think your Council Tax bill is too expensive.
Find out more about how to challenge your Council Tax band – GOV.UK.
How to appeal your bill
Contact us to let us know what you think your bill is wrong.
We will decide that the bill is either:
- wrong and send you a new one
- right and explain why
If we decide your bill is wrong, you must continue to pay the amounts listed in your original bill until the new bill arrives.
We have 2 months to reply.
If you disagree with our decision
If you think our decision is wrong, or you do not hear back within 2 months, you can make a Council Tax appeal to the Valuation Tribunal Service.
The Valuation Tribunal Service is independent of the VOA. It’s a free service but you have to pay for your own costs.
You must appeal within:
- 2 months of the council telling you its decision
- 4 months of you first writing to the council (if you have not had a response)
You may be able to submit a late appeal if you cannot apply in time because of circumstances beyond your control.
If the tribunal agrees with you, we will update your bill and adjust your monthly payments.
Get help
The Valuation Tribunal has guidance on how appeal hearings work – Valuation Tribunal Service.
You can also contact them for help.
Email: appeals@valuationtribunal.gov.uk
Telephone: 0303 445 8100
Find out about call charges – GOV.UK.
How to appeal a fine or completion notice
If you disagree, you can appeal a: