Essential works to our phone payments system
We're carrying out essential works to our phone system. As a result there may be temporary disruption to our phone payments. During this, you can still make payments online.
We are responsible for the electrical supply to your council home.
All council houses have an electrical supply. We will meet our regulatory and statutory obligations to ensure it is safe.
Council tenants are responsible for all electrical equipment they own. We are responsible for the wiring and communal electrics in the property.
Call 999 if you have been injured by electricity.
An electrical emergency could include:
In an electrical emergency, it is important to act fast to make sure nobody gets hurt. You should do all of the following if it is safe to do so:
If those checks are not successful, call the Responsive Repairs Line.
Telephone: 0300 373 0373
Council homes must have an electrical safety inspection every 5 years. This produces an Electrical Installation Condition Report (EICR).
Our approved electrical contractor will contact you within a suitable notice period to alert you that an inspection is due. This inspection last typically no more than 3 hours.
The engineer will check the sockets, circuits and lighting are in working order and free from any hazards for day-to-day occupancy. They will also ensure that no electrical DIY works have been undertaken.
You can help us by allowing access to your home. We aim to give you suitable notice, unless there is an emergency and we need urgent access.
If we are due to electrical safety inspection, you will receive a communication from us or our approved electrical contractor.
You can also contact us to request a service.
Telephone: 0300 373 0373. Select Option 4.
We will create an EICR at the time of the service. You can request a copy of the EICR by contacting the Housing Compliance Team.