Checking your published web content

What to check if you have received a request to review your web content.

From time to time, you may be asked to check published content on our website. 

If you have received an email, you have been nominated as the best person to check your service's website content. 

The email subject line will be: "Action needed: review your website content on woking.gov.uk"

Please action the request within 5 working days and follow the guidance below.

What to check

Here is a list of things to check within the webpage(s).

Information

  • Do we still need to publish this information?
  • Is the content factually correct?

Check all web links, including links to:

  • other pages on our website
  • external websites

Confirm that:

  • the links work
  • the links go to the correct and up to date information

Attachments (including PDFs and CSV files)

Check that:

  • all attachments are correct and up to date
  • the latest document version is published

If changes are needed, send us the updated document in Word or CSV format.

Eforms

Does the webpage have an eform, such as apply, report, pay or contact us online?

If yes, does the eform content need updating?

Personal information

If your service collects and stores personal data, we must publish a privacy notice.

Tell us if you collect and store:

  • residents’ or customers’ personal information
  • contact details or other personal data

Other updates

Tell us if you have any other suggested improvements. 

Report the outcome of your checks

Please let us know the outcome of your checks.

If the webpage needs updating

Complete our work request form if the content is incorrect, out of date or no longer needed.

Start now

If the webpage is fully correct

If no changes are needed:

Why it is important to check our web content

We must keep our website information up to date for our customers to: 

  • find the right information
  • use services correctly
  • prevent avoidable contact (phone calls and emails) to council staff
  • trust us and the services we provide

Out of date content can cause confusion, complaints, reputational damage, and in some cases, legal challenges.