Problems with forms, services and emails
You might have problems using our online forms, accessing services or getting emails from us. You can call us if it's an emergency. We apologise for the disruption.
Request a copy of your tenancy agreement
When you become a council tenant, you sign a tenancy agreement.
A tenancy agreement is a contract between you and us. It allows you to live in the property as long as you pay your rent and follow the terms of your tenancy. It sets out the terms and conditions of your tenancy.
If you have a secure council tenancy, your rights are set out in the Housing Act 1985.
How to request a copy of your tenancy agreement
You can request a copy of your tenancy agreement online.
You can also call us.
Telephone: 0300 373 0373
Monday to Friday, 9am to 5pm (except public holidays)
Tenancy management policy
Read our tenancy management policy for more information.