Problems with forms, services and emails
You might have problems using our online forms, accessing services or getting emails from us. You can call us if it's an emergency. We apologise for the disruption.
Give someone permission to discuss your council home tenancy
You can give advocacy consent, also known as third-party consent, to a trusted friend, family member or support organisation so they can discuss your tenancy with us on your behalf.
When you give advocacy (third-party) consent, you can choose:
- which tenancy matters the person can discuss with us, such as repairs, your rent account or a housing application
- how long the permission will last
Give permission
Contact us if you want to give someone permanent advocacy (third-party) consent.
You can also call us.
Telephone: 0300 373 0373
Monday to Friday, 9am to 5pm (except public holidays)