Problems with forms, services and emails
You might have problems using our online forms, accessing services or getting emails from us. You can call us if it's an emergency. We apologise for the disruption.
Sign in to or set up your council home account
Get help with signing in to your council home account
You can get help with signing in to your council home account if you’re having problems.
Problems with setting up an account
You can view or download our guide on registering a My Services account:
Lost user username or password
You can recover or reset your sign in details if you’ve lost them. You’ll be told how to do this when you try to sign in.
Get further help
You can contact us if you're having problems with:
- setting up an account
- signing in to your account
You can also call us.
Telephone: 01483 755 855
Monday to Friday, 9am to 1pm (except public holidays)