Problems with forms, services and emails
You might have problems using our online forms, accessing services or getting emails from us. You can call us if it's an emergency. We apologise for the disruption.
You will need permission from us to carry out certain works to your home. This applies to tenants, leaseholders and shared owners.
You must let us know if you have already made alterations to your council home.
You can use our contact form.
Your housing officer will contact you with a decision about whether you can or cannot make the improvement. The decision is final.
Any appeals should be submitted to us by using the housing complaints process.
Planned work must follow planning and building control regulations, if they apply. If your planning permission has been approved, it does not mean you have landlord consent.
We will need to know: