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Make a complaint about our council housing service
How to make a council housing service complaint
You can make a formal complaint online.
You must check what you can complain about and who can make a complaint before you complain.
We will email you to say we have received your complaint within 5 working days. We aim to provide a full response by email within 10 working days.
You can find out what happens after you have made a complaint.
Other ways to complain
We encourage you to complete our online complaints form, as you are likely to receive a quicker reply.
Email us
You can email us at:
HousingComplaints@woking.gov.uk
Write to us
You can write to us at:
Housing Complaints
Woking Borough Council
Civic Offices
Gloucester Square
Woking
Surrey
GU21 6YL
Visit us in person
You can make an appointment to speak to us face to face.
You must call us to make an appointment before you visit us in person.
Telephone: 0300 373 0373
Monday to Friday, 9am to 5pm (except public holidays)
If you need extra support making a complaint
If you need help with making a complaint, you can call us.
Phone: 01483 755 855
Monday to Friday, 9am to 1pm (except public holidays)