Essential works to our phone payments system
We're carrying out essential works to our phone system. This means you may experience a problem paying by phone. You can still make payments online.
The standards of service you should expect from licensed taxi drivers and private hire drivers and how to make a complaint.
We expect all taxi drivers and private hire drivers working in and around Woking to provide a high standard of service at all times.
Drivers must:
If you've had a good journey or your driver has gone out of their way to help you or make your journey pleasant, we would love to hear from you. Comments and compliments can be emailed to us. We will then let the driver know they've done a good job.
Email: licensing@woking.gov.uk
Let us know if you have been unhappy with the actions of one of our licensed drivers. All complaints are taken seriously and will be fully investigated.
Where breaches of licensing conditions are found, action will be taken against the licence holder.