Challenge your business rates rateable value

What you can do, what happens if you're successful, change of address for split and merged properties.

The government's Valuation Office Agency (VOA) sets your rateable value. 

The VOA is responsible for assessing any structural changes to properties, including:

  • splits
  • mergers
  • redevelopments
  • demolitions

What you can do

If you think your rateable value is incorrect, you can make an appeal to the Valuation Office Agency (VOA).

Check and challenge your business rates valuation – GOV.UK

If you plan to appeal or have submitted an appeal, you must still pay your business rates until a decision is made by the VOA. 

Get help with your challenge

You can use an independent rating adviser to help challenge your rateable values.

Ratepayers do not have to be represented in discussions about their rateable value or their rates bill.

If you plan to get independent help, it is recommended that you use members of the Royal Institution of Chartered Surveyors – RICS and the Institute of Revenues Rating and Valuation – IRRV.

Members are regulated by rules of professional conduct designed to protect the public from misconduct.

If your challenge is successful with the VOA

We will: 

  • recalculate your business rates account
  • send you a new bill

Split and merged properties

If you've split or merged properties and it results in first line address changes, you will need to apply for an official change of address.

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