Report flooding or water leaks

Report flooding and water leaks on roads, rivers, streams, ditches, drains and sewers.

There is no single organisation responsible for managing flood risk in the UK. Responsibility is shared among different organisations at national and local levels.

Flooding that affects local roads and highways

Contact Surrey Highways to report flooding incidents that affect local roads and highways, such as floods caused by heavy rainfall or a blocked drain.

Use the online form below to report flooding in a specific area.

Report flooding on a road or highway - Surrey County Council

Flooding of a main river

Call the Environment Agency to report flooding of a main river.

Telephone: 0800 80 70 60 (24 hour service)

Report flooding of a main river - GOV.UK

Flooding of a small river, stream or ditch

Contact us to report flooding of an ‘ordinary watercourse’, such as natural streams, rivers or ditches. 

Email: drainageandfloodrisk@woking.gov.uk

Find out more about local watercourses (link to page in Water management section).

Flooding of drains and sewers

Contact Thames Water to report flooding from public drains and sewers, such as leaks and burst water pipes.

Report flooding and water leaks - Thames Water

Flooding caused by private drains and sewers is the responsibility of the private landowner. Contact the Land Registry to find out who owns private land or property.

Search for land and property information - Land Registry