The Civic Offices are open for essential appointments

The Civic Offices have reopened to the public for essential and pre-booked appointments only. For more information on how to access council services and contact us, click the link below.

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Customer advice

Listed below are a range of common parking issues and problems, and what you can do.

Customer advice for Victoria Way Car Park

Please remember your vehicle registration plate to ensure that you are able to pay for your parking when at the machine. 

The ANPR camera has not read my number plate properly

If you have any issues whilst using the payment machine, please use the help point on any of the pay stations to speak to a member of staff, who will be able to provide advice and assistance.
 

Customer advice for Shoppers Car Parks, Heathside and Brewery Road Car Park 

Ticket machine out of order

If you cannot find an alternative machine in the car park, please phone our hotline on 07836 254 654.

Ticket machine failed to print ticket

Please purchase a second ticket and fill in our online refund form when you get home. Remember to keep hold of your second ticket.

Lost your ticket

Use the help point on any of the pay stations to speak to a member of staff, who will be able to provide advice and assistance.

Customer advice for all car parks

Vehicle broken down in a car park

Please call the car parks hotline on 07836 254 654.

Motorcycle parking

Motorcycles, scooters and mopeds can park free of charge in the following town centre car parks:

  • Victoria Way: ground floor in the area between the entry and exit barriers
  • Yellow Shoppers’ car park (Wolsey Place): designated area by the entry barriers
  • Brewery Road: designated area inside the car park by the entry barriers.

If you park your motorcycle elsewhere in a car park, for example in a restricted area, you will be issued with a penalty charge notice.

Parking in a suspended bay

You must not park in a suspended bay. It will be clearly marked.