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Anti-social behaviour case reviews (community trigger)

If you are a victim of anti-social behaviour and you do not feel the incidents you've reported to the police or other agencies have been dealt with, you can apply for a ‘community trigger’. This is a request to review your case. This right was introduced in the Anti-Social Behaviour Crime and Policing Act 2014.

A community trigger brings agencies together to take a joined up approach to finding a solution to anti-social behaviour. Case reviews are carried out by our local community safety partnership. This includes representatives from:

  • Woking Borough Council
  • Surrey County Council
  • Surrey Police
  • other local agencies or organisations.

These agencies share information, review what action has been taken and decide whether additional actions are possible.

Please note you cannot request a community trigger if the agency or agencies involved have given you a timeframe for actions to be completed, and this has not yet expired or if the agency or agencies involved have taken action, but you’re unhappy with the conduct of a particular agency. This should be dealt with through the agency's complaints procedure.

How to request a community trigger

Using one of the following forms, please provide us with:

  • details of three separate incidents of anti-social behaviour that you have reported, or, the names of five other people who have reported the same incident
  • your name and contact details.

Complete form one, if you have reported three times in the last six months, separate but related, anti-social incidents.

Download and complete community trigger form one

Complete form two, if you’re aware that other people in the local community have reported separate, but related, anti-social incidents to agencies in the last six months and the problem persists.

Download and complete community trigger form two

How to return your form

Completed forms can be returned by:


Post: Community trigger, ASB officer, Community safety, Woking Borough Council, Civic Offices, Gloucester Square, Woking GU21 6YL

What happens next

We will review the information you have provided details and aim to respond within three working days.

We will let you know whether your case meets the criteria for a review. A community trigger application may be rejected if it is thought to be prejudicial, discriminatory, malicious, unreasonable or vexatious. 

If a review is to take place, senior representatives from the relevant agencies will meet to discuss the issue, review what action has already been taken and consider recommendations for additional action to resolve the problem.

Following the community trigger panel meeting you will get a written response detailing the decision of the panel.

Appeal the panel’s decisions

If you are not satisfied with the outcome of the community trigger, you can write to our anti-social behaviour officer.


Post: Community trigger, ASB officer, Community safety, Woking Borough Council, Civic Offices, Gloucester Square, Woking GU21 6YL.

Community trigger applications and reviews 2018

Received from 1 January 2018 to 31 December 2018.

  • Applications for community trigger: 3
  • Number of times threshold not met: 3
  • Number of reviews: 0
  • Number of case reviews resulting in recommendations: 0