Pest control

The Council provides the following pest control service:

Domestic pest control

The Council provides a pest control service to the residents of the Borough using a pest control contractor to enable the effective control of the following pests only:

  • bedbugs
  • cockroaches
  • fleas
  • mice (inside your home)
  • rats (within the boundary of your home and/or garden)
  • squirrels (inside your home) and
  • wasps (nests that are below gutter level, unless there is safe access from inside the property, i.e. from a boarded loft area or scaffolding is erected on the outside of the building. Please note the nest is not taken away.

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To book a treatment

Residents can book a treatment by telephone on 01483 755855, or via our contractors online request form. Where a request is made on line, our contractor will phone you back to confirm details and arrange an appointment during their office hours.

Please note:Different charges will apply where the booking is made by a company or business and not directly by a resident of the borough. The commercial rates would be confirmed at the time of booking.

The Council's pest control contractor will visit you within two working days of your enquiry, between 8.00am and 5.00pm. Appointments will be made for am or pm only according to the day and the location within the Borough.

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Fees and charges

The charges must be paid before work is started. This is usually taken at the time of booking the appointment.

Pest control charges are half price for anyone in receipt of the following benefits: income support, pension credit, job seekers allowance (income and contribution based), council tax benefit, or housing benefit. You will be required to show proof of benefit and a utility billto the contractor when they visit. All fees and charges are reviewed annually and are subject to change on 1 April each year.

Please note where a visit has been made and advice given, a sum of 25 is deducted from any refund due.

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Insect identification

The Council offers a free insect identification and advice service to enable you to treat household pests yourself. Please bring in a specimen in an airtight container, together with your contact details and we will advise you accordingly.

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Complaints about pests

The Council has powers under the Prevention of Damage by Pests Act 1949 to ensure that landowners keep their property free from rats and mice or any items that may provide harbourage for them. If you have a complaint of this nature please call 01483 743840 for further information.

All complaints will be responded to within three working days.

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The following links will take you to advice concerning species outside the scope of the domestic pest control service:

There are two national associations who have more information and advice on pest control, and have search facilities for reputable contractors via their websites.

National Pest Technicians Association

The British Pest Control Association and pest identification and advice facility.