What we do
We aim to improve standards of health and safety in private rented property, by responding to complaints from tenants about poor housing conditions and properties that may be hazardous to live in.
What we can do to help you
We can inspect your home to check that it provides a safe and healthy environment in which to live. An assessment is carried out and where unacceptable hazards exist, we may be able to take action. Usually this involves the owner or landlord carrying out necessary repairs or improvements.
Tenants should initially report any defects to the landlord in writing, giving them the opportunity to deal with the problem. If the matter is not rectified within a reasonable timescale, they should contact us for further assistance.
Help and assistance is available for those who are elderly or disabled and on low income from Homelink.
Assessing housing conditions
The Housing Health and Safety Rating System (HHSRS) is used to assess housing conditions.
The HHSRS is a risk based approach to identifying defects in dwellings and of evaluating the potential effect of any defects on the health and safety of occupants.
Hazards are assessed on the likelihood of an occurrence that could result in harm and the potential severity of the outcome if it did occur. A formula is used to score the hazard and this will determine the category of the hazard.
The Council has a duty to deal with the most serious hazards and we may deal with less serious hazards. Actions we may take include serving informal hazard awareness notices, formal improvement and prohibition notices, plus specific action to deal with urgent hazards.
Any action taken by the Council will be in accordance with the Council's Housing Enforcement Policy.
Landlords of Houses in Multiple Occupation (HMOs) also have additional responsibilities relating to the management of the property.
Private Sector Housing Standards
The Council works with private landlords to promote good quality and safe rented accommodation. These standards provide guidance on how landlords can meet the wide range of health, safety and welfare requirements relating to private rented accommodation