Have you received a cold call claiming to reduce your Council Tax?

11 August 2014

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The Council has become aware of a company contacting local residents claiming that househholds could be in the wrong tax band and, for an up front fee, can reclaim any overpayments.

To avoid falling victim, Woking Borough Council is advising anyone who receives a telephone call or a personal visit to:

  • Remember that you can have your band checked free of charge by contacting your local Valuation Office

  • Inform the police if you believe that anyone is impersonating staff from your local council or the VOA

  • Dial 999 if a cold caller refuses to leave your home

  • Contact your local Trading Standards Service on 0345 404 0506 to report the incident or if you feel you have been the victim of a council tax scam.


  • Give your bank details to anyone that contacts you by phone or who calls in person.

  • Let anyone into your home without seeing appropriate identification

  • Feel under pressure from a cold-caller to pay an immediate up-front fee. Take the time you need to think about it. What's the rush?

  • Accept cold callers claims about your band without seeing evidence or proof of what they are claiming. There is nothing wrong with being sceptical.

  • Speak to anyone that is reluctant to give you their company address or contact details

Anyone who feels their home is in the wrong Council Tax band should contact your local office and explain why you think it is incorrect. They will also ask you to confirm that the details they hold about your home are correct. They will listen to your views and if they agree that the band is wrong, they will change it. Bands can go up as well as down.