The fastest way to receive help is often through your local network, this could be your family, friends or neighbours.
If they are unable to provide support and you are in need of help, and you are not sure who to talk to, there are ways to get in touch with a range of local organisations.
Surrey community helpline
Managed by Surrey County Council, this is a central helpline which links together all county-wide public services. It offers two main sources of support:
- To help direct residents who need support – if friends or family are unable to help – with such things as picking up shopping, prescription collections or having someone who can be a telephone friend, and to other services that can help.
- To provide advice on where to register your offer of help to support your community.
Community helpline number: 0300 200 1008
Opening hours: Monday to Friday, from 9am to 5pm
SMS for deaf and hearing impaired residents: 0786 0053 465
Opening hours: Monday to Friday, from 9am to 5pm
Surrey online request form
You can also request help by filling in our online request form. You should expect to receive a response within 24 hours.
If the helpline is open (see the above opening times), we would recommend that you call that number to talk to someone who can help you.
If you require information regarding claiming benefits, some of the following links may help.
Surrey Welfare Rights Unit (SWRU) website contains up to date information about benefits available for the self-employed.
If your income has reduced or stopped
If you have lost your job or are on reduced hours we might be able to help pay your Council Tax. Help can be given by applying for Council Tax support.
If you’re already receiving Council Tax Support
If you are already getting Council Tax Support and are 'working age', we have reduce your bill by an extra £150 this year. You do not need to apply for this. If you qualify, you will receive a new bill once any award is made.
If you’re still having difficulty paying your Council Tax
If you are experiencing difficulties making payments, we can agree alternative arrangements with you. We will make arrangements with you that take account of your circumstances. This may include rescheduling or delaying payment.
If you wish to discuss your circumstances you should contact the Council Tax team who will be able to advise you on the best course of action.
Phone: 01483 755 855
When sending us an email, please add 'Difficulties' and your Council Tax reference number (if known) in the subject line, and please explain your specific difficulties within the email.
NHS Test and Trace self-isolation support payment
If you have been asked by the NHS Test and Trace team to self-isolate, you must do so or risk facing a fine of up to £1,000.
If you have been told to self-isolate and on a low income, you may be entitled to a one-off support payment of £500.
Surrey Crisis Fund
The Surrey Crisis Fund is a discretionary fund run by Surrey County Council. It provides financial help to Surrey residents who have nowhere else to turn in an emergency or following a disaster. It also can provide assistance to set up a home in the community where no other funds or resources are available.
The fund can provide support for immediate needs after a disaster or in an emergency, where no other options are available. It may be able to assist with:
- food, toiletries and essential clothing
- certain utilities
- emergency travel costs, such as hospital appointments, job interviews, etc.
Other support may be available and this will be considered when you apply. In very limited circumstances, assistance with certain white goods and furniture may be considered.
Repeat applications will be considered but the fund aims to support people for one occasion and signpost to long-term help to prevent ongoing need.
For general debt advice, online help is available from Money Advice Service.
Other help available
If you need a range of advice
Citizens Advice Woking is the local independent advice and information service for residents of Woking providing free, independent and impartial advice on any problem but particularly about welfare benefits, universal credit, housing, debt, employment, immigration, family and relationship issues.
Contact an adviser any time between 10am to 4pm on Monday to Fridays.
Phone: 0800 144 8848
If you’re struggling to afford food
If you’re struggling to buy food for yourself and family, you may be available to get help from Woking Food Bank.
If you’re feeling low or depressed
The pandemic has had such a big impact on the mental wellbeing of many people, some reach for help and many are still struggling in silence. From those affected by lockdown to those dealing with existing mental health issues and/or the effects of losing loved ones.
Woking Mind is available to help you get the right support so you can start to feel better. You can access its community wellbeing calls service, which offers free one-off or regular chats about your troubles or wellbeing over the phone.
Contact Woking Mind on 07860 340 739 or email email@example.com
If you’re feeling lonely and isolated
If you’re feeling lonely, Surrey County Council’s BeFriendly service can arrange for someone to give you a call for a chat. Phone: 0300 200 1008
The British Red Cross offers a helpline for people feeling lonely, worried or in need of help accessing essential supplies.
The support line is open seven days a week from 10am to 6pm and all calls are free and confidential. Phone: 0808 196 3651
If you’re an unpaid adult and young carers
Within Surrey there are an estimated 115,000 unpaid carers, aged between five and 95 years old, which are likely affected by temporary changes to regular carer support and respite services. During these uncertain times, there is still a range of help services available which Surrey residents can call upon.
If you’re experiencing loss and bereavement
As the number of those who have tragically died rises across the country support and guidance continues to be available to the bereaved in Surrey.
Support is available via Surrey County Council’s community helpline and Cruse, the bereavement support charity, to offer emotional support over the phone.
Surrey County Council community helpline on 0300 200 1008.
Cruse confidential and free and can be contacted on 0844 477 9400.
Local voluntary support groups
Brookwood, Knaphill & St Johns Volunteer Support Group
Phone: 01483 380 801
Byfleet, West Byfleet and Pyrford Mutual Aid
Phone: 0800 048 9991
Phone: 01483 380 025