Create a Hometrak account

You can access the Hometrak system using the online services gateway, or by using our automated telephone service.

To use either of these services, you will need your:

  • application number and
  • PIN.

The application number will be found in your Hometrak information pack and your PIN will be sent separately.

The services gateway is another way of accessing council services online, including using the Hometrak system to bid for a property online.

To access Hometrak for the first time you will need to register for an account.

Register online

To set up your account, you will need to provide some basic contact details, and choose a username and password.

Once you have submitted the above details, you will then need to subscribe to the Hometrak system. At this point, the system will prompt you for your application number and PIN.

Unless your circumstances change, you will only need to do this once. As soon as you have entered this information you will be able to bid for suitable properties.

Once you have registered for the services gateway and the Hometrak system, you will no longer need your housing application number and PIN to access Hometrak. However, these numbers will still be required if you wish to bid for properties using the automated telephone services.

Register online

Register by phone

To register over the phone, please:

  • call 01483 755 855
  • select ‘option 4’ and
  • follow the automated instructions steps.

This process should take less than two minutes.

Please note you will need your PIN each time you bid for properties using the telephone service, so please keep it safe.

If you lose your PIN

If you lose your PIN, or need a new one due to a change in circumstances, you will need to request a new one.


Phone: 01483 755 855

Useful links

Bid for a property via the Hometrak system