New choice based lettings system coming soon

Hometrak will be replaced by a new choice based lettings (CBL) system from Monday 9 December. To use the new CBL system, you will need to update your online account.

Find out more

Bid for properties

A ‘bid’ is when your express your interest in a specific property using the Hometrak allocations system.

When you can bid

Properties and bid deadlines are advertised every two weeks online and via the printed property list, available at the council’s Civic Offices. You can bid for a property any time during the following times:

  • Tuesday from 7am to 10pm
  • Wednesday from 7am to 10pm
  • Thursday from 7.30am to 10pm

How to bid

You can bid for a property in the following ways:

You will be able to bid for a maximum of three properties per bidding cycle, which are advertised every two weeks on the Hometrak allocations system. Please note you will only be able to bid for properties that are suitable for your housing needs.

During the bidding process, the system will check whether you meet the eligibility requirements for each property. If you do not meet the requirements, you will not be able to bid for the property.

Once you have reached the maximum number of bids, the system will not allow you to place any further bids during that bidding cycle. You can withdraw a bid at any time during the bidding cycle (see below for more details).

Bid for a property

How to withdraw a bid

You can withdraw a bid at any time during the bidding cycle. You can do this online via the Hometrak system or the Hometrak phone service on 01483 755 855.

Bidding problems

If you’re unable to bid for a property which meets your eligibility requirements, this may be because the information held on your application is incorrect or not up to date. It is essential that you inform us immediately of any changes that may affect your application.

Report any change of your circumstances

Bidding status

If your bid has been successful, you will be contacted by a member of the housing team.

If you have not been contacted within 14 days of the closing date for bids, it is unlikely that your bid has been successful. Therefore, you should continue to bid.

Due to the volume of bids received, it is not possible to let you know why your bids have been unsuccessful. Please do not call the housing team for individual results.