LATEST UPDATE: 2 December 2020
The Civic Offices remain closed to members of the public.
We are continuing to deliver our services, which can be accessed by the public via this website.
The Civic Offices closure also affect services provided by: Surrey Police, JobCentrePlus and Surrey County Council Adult Social Care.
View the current opening status and contact details for each organisation.
Council facilities closed for public use
In line with the Government's safety guidelines, the following council owned facilities are closed to the public:
- Centres for the Community - all four centres are closed, except for specific health and educational services
Council facilities which are open to the public
- All parks and green spaces
- All vehicle parking facilities
- Children's play areas
- Pool in the Park
- Tennis courts
- Outdoor gyms
- Multi use games areas
- Skate parks
- Woking Leisure Centre
- Woking Sportsbox
We ask visitors to enjoy these facilities responsibly and follow this advice:
- Be prepared – wash your hands in advance, wear a mask and carry hand sanitiser and/or wipes.
- Be sensible – limit your contact with others and keep your distance.
- Be mindful – follow the measures in place to protect you and others.
- Be safe – stay at home if you or anyone in your household has symptoms.
Council service updates
All businesses in the retail, hospitality and leisure sector will be given a business rates holiday for 12 months from April 2020. They will not be asked to pay in respect of the financial year 2020 to 2021.
The local restrictions support grant scheme application process is open to business rated properties that were open and trading, but have been legally forced to close from 5 November 2020. The closing date for application is 16 December 2020.
We will review our corporate estate and provide support to tenants which may need a flexible approach and delay rent payments. Where possible, we will delay the obligation to pay if that enables a business to survive and retain employees.
Guidance for food businesses providing takeaways and deliveries
Businesses offering new takeaway and delivery services must think about any new hazards and ensure updated control measures in place to eliminate risks. Additionally, your business can only offer these additional services if it’s a registered food business with us.
Business advice and support
Community and living well
Brockhill Extra Care
Brockhill Extra Care residential centre remains open to residents. All visits are by appointment only. Please call 01483 743 975. Day care services remains closed to visitors.
Community support and helpline
Surrey County Council runs a county-wide helpline and support services for vulnerable residents and those struggling to access the right services, finances and food supplies.
Community meals service
The community meals service remains open.
This covers residents who have come out of hospital or those who are unable to cook their own meals.
Careline personal care alarms and sensors service
Careline is operating business as usual service. However, all routine follow-up visit will now be conducted by phone.
Careline's fall responder service is suspended until further notice.
Centres for the Community
Our Centres for the Community (Moorcroft, Parkview, St Mary’s and The Vyne) are closed to members of the public, except for health appointments and educational services. The following services will be available in each Centre for the Community by appointment only.
The Art Cafe at St Mary's is open for takeaway service only.
The handyperson service will continue offering its services to all eligible residents. All works are conducted following the latest social distancing and Protective Personal Equipment (PPE) requirements.
Returning home after a stay in hospital
Our Homesafe Plus service is not operating in its usual format due to staffing capacity at local hospitals. Hospitals will continue to refer patients to relevant council services where possible.
The social prescribing service is operating a reduced service. Client visits have been suspended, but phone calls to clients continue.
Vulnerable people known to us are being supported and engagement with community networks continue.
Council Tax payments
Council Tax payments will be taken as usual.
Anyone who is struggling to make payments, should contact us to agree a revised payment plan.
Council and democracy
Council and committee meetings
Full Council, Executive and committee meetings continue. All meetings are hosted virtually via Zoom.
Housing - choice based lettings
Bidding for properties via our Choice based lettings (CBL) system is operating as usual on a fortnightly basis.
We are working positively with the York Road Project to ensure our rough sleeper community has accommodation during the ongoing Coronavirus crisis.
Our housing advice team are conducting homelessness assessments by phone. If you are homeless or have been made homeless due an emergency situation, phone 01483 743 834.
Our housing needs team are still managing phone calls, letters and emails.
Housing register applications are still being accepted by post and processed. Until further notice, we have suspended verification visits until further notice. Unfortunately, this may delay some allocations.
Many properties are still being allocated but there is a delay on repairs due to contractor staff shortages.
Tenancy information for New Vision Homes tenants
New Vision Homes is making all efforts to keep its services running with as little disruption as possible, including scheduled repairs.
Tenants experiencing financial difficulties
We and ThamesWey are working positively with tenants in financial difficulties to avoid the risk of homelessness.
Licensing and permits
The licensing team are continuing to offer driver badge and vehicle renewals, but are no longer accepting new driver licence applications until further notice.
All enquiries should be emailed to: email@example.com
Car park and on-street parking charges and civil enforcement are operating a normal service, including parking charges and penalty enforcement.
Planning and building control
Building control applications and site visits
We are still accepting electronic building regulation applications and conducting some visits.
Pre-planning meetings are being conducted as virtual meetings. Written advice will be provided by email: firstname.lastname@example.org
The planning service is still accepting and processing planning applications.
Waste and recycling
Community recycling centres
Community recycling centres (CRC), run by Surrey County Council, will remain open with strict social distancing rules. There is a site located within Woking borough, this is the Martyrs Lane community recycling centre.
Waste and recycling collections
Joint Waste Solutions is running a normal waste and recycling service at present.
Due to advice to stay at home, Joint Waste Solutions is experiencing more demand for its services and it has issued advice on how residents can assist collections during this busy time.
Residents are requested to put out their bins for collection the night before their scheduled collection.
Read Joint Waste Solutions waste and recycling advice for residents.
Joint Waste Solutions has issued specific advice for residents who are self isolating. This involves double bagging your personal waste and isolating it for at least 72 hours.
Read Joint Waste Solutions waste and recycling for residents who are self isolating.
Our employee working arrangements
Wherever possible, appropriate adjustments have been made to enable staff to work from home and continue to deliver services for residents.
Non-essential staff have been redeployed to ensure front-line services can remain open to the public.