The fastest way to receive help is often through your local network, this could be your family, friends or neighbours.
If they are unable to provide support and you are in need of help, and you are not sure who to talk to, there are ways to get in touch with a range of local organisations.
Surrey community helpline
Managed by Surrey County Council, this is a central helpline which links together all county-wide public services. It offers two main sources of support:
- To help direct residents who need support – if friends or family are unable to help – with such things as picking up shopping, prescription collections or having someone who can be a telephone friend, and to other services that can help.
- To provide advice on where to register your offer of help to support your community.
Community helpline number: 0300 200 1008
Opening hours: Monday to Friday, from 8am to 6pm; and Saturday and Sunday, from 10am to 12pm
SMS for deaf and hearing impaired residents: 0786 0053 465
Opening hours: Monday to Friday, from 9am to 5pm
Surrey online request form
You can also request help by filling in our online request form. You should expect to receive a response within 24 hours.
If our helpline is open (see the above opening times), we would recommend that you call that number to talk to someone who can help you.
If you require information regarding claiming benefits, some of the following links may help.
Surrey Welfare Rights Unit (SWRU) website contains up to date information about benefits available for the self-employed.
If your income has reduced or stopped
If you have lost your job or are on reduced hours we might be able to help pay your Council Tax. Help can be given by applying for Council Tax support.
If you’re already receiving Council Tax Support
If you are already getting Council Tax Support and are 'working age', we have reduce your bill by an extra £150 this year. You do not need to apply for this. If you qualify, you will receive a new bill once any award is made.
If you’re still having difficulty paying your Council Tax
If you are experiencing difficulties making payments, we can agree alternative arrangements with you. We will make arrangements with you that take account of your circumstances. This may include rescheduling or delaying payment.
If you wish to discuss your circumstances you should contact the Council Tax team who will be able to advise you on the best course of action.
Phone: 01483 755 855
When sending us an email, please add 'Difficulties' and your Council Tax reference number (if known) in the subject line, and please explain your specific difficulties within the email.
For general debt advice, online help is available from Citizens Advice or Money Advice Service.
Other help available
If you’re struggling to afford food
If you’re struggling to buy food for yourself and family, help is available from Woking Food Bank between 10.30am and 12.30pm, Mondays, Wednesdays and Thursdays.
If you’re feeling low
If you or someone you care about is struggling, there’s lots of mental wellbeing support available.
If you’re feeling isolated
If you’re feeling lonely, Surrey County Council’s BeFriendly service can arrange for someone to give you a call for a chat.
Call 0300 200 1008 to arrange a chat.
If you’re an unpaid adult and young carers
Within Surrey there are an estimated 115,000 unpaid carers, aged between five and 95 years old, which are likely affected by temporary changes to regular carer support and respite services. During these uncertain times, there is still a range of help services available which Surrey residents can call upon.
If you’re experiencing loss and bereavement
As the number of those who have tragically died rises across the country support and guidance continues to be available to the bereaved in Surrey.
Support is available via Surrey County Council’s community helpline and Cruse, the bereavement support charity, to offer emotional support over the phone.
Surrey County Council community helpline on 0300 200 1008.
Cruse confidential and free and can be contacted on 0844 477 9400.