Coronavirus information

The Civic Offices remain closed to the public. We're continuing to deliver services to the community. For council service updates, national guidance and how to contact us, click the link below.

Find out more

Civic Offices and contact details

Woking Borough Council: closed to the public

The Civic Offices remain closed to members of the public.

Woking Borough Council is continuing to deliver our services, which can be accessed by the public via this website or by contacting our customer services team.

Contact us

For out of hours emergency enquiries only, please call 01483 755 855.

Surrey Police: front counter open to the public

The Surrey Police public counter is operating normal opening hours for drop-in services from 8am to 10pm. To obtain access to the Civic Offices, please ring the doorbell at the main Civic Offices entrance in Gloucester Square.

Reporting non-emergency crimes and incidents

In order to keep the Police's emergency lines open to those who require urgent assistance, please report a crime via the Surrey Police website.

If you do not have access to the internet, you can dial 101 or use the yellow phone box, located outside the main Civic Offices entrance in Gloucester Square.

Report a crime online

Reporting emergency crimes and incidents

In an emergency, when a crime is in progress or a life is at risk, always dial 999.

Reporting COVID restriction breaches

To report a breach of the national COVID restrictions, please report direct to Surrey Police. Report online on the Surrey Police website and select option 'Breach of Coronavirus (COVID 19) measures'. If you are unable to report breaches online,  phone 101.

Report a COVID restrictions breach

JobCentrePlus: limited opening

The JobCentrePlus based at Woking Borough Council's Civic Offices is open for pre-booked appointments and vulnerable customers only.

Payments will continue as normal, but you should inform the JobCentrePlus of any change of circumstance.

Find out how to make a jobseeker's allowance claim

If you require urgent help, please phone 01483 247 200.

Surrey County Council Adult Social Care: closed to the public

Adult social care including Woking locality, finance assessments and income collection, North West finance and mental health teams.

If you have an enquiry regarding adult social care, please contact:

Woking locality team

Phone: 01483 518 859

Email: wokinglocalityteam@surreycc.gov.uk

Finance assessments team

Phone: 0208 541 7035

Email: assessment.incomecollection@surreycc.gov.uk

Income collection team

Phone: 01932 795 243

Email: financewoking@surreycc.gov.uk

Mental health team

Phone: 0208 547 8100  or  0208 547 8030

Email: mh.centraldutyteam@surreycc.gov.uk