Coronavirus information

The Civic Offices remain closed to the public. We're continuing to deliver services to the community. For council service updates, national guidance and how to contact us, click the link below.

Find out more

Civic Offices closures and contact details

In response to the Prime Minister’s advice to stay at home, the Civic Offices are closed to members of the public.

We are continuing to deliver our services, which can be accessed by the public via this website.

The Civic Offices building closure includes:

  • Woking Borough Council
  • Surrey Police
  • Surrey Council County Adult Social Care
  • JobCentrePlus

Woking Borough Council

Anyone requiring Woking Borough Council services is asked to contact us by email.

Contact us

For emergency enquiries only, please call 01483 755 855.

Surrey Police

The Surrey Police front counter is now closed.

For bail returns, please use the yellow phone box, located outside the main Civic Offices entrance in Gloucester Square, and speak to our contact centre. Please note: you will not be logged as having answered bail unless you speak to someone in the contact centre.

To present documents after your vehicle has been seized, you will need to attend any Surrey Police station between Monday to Friday, 8am to 9pm. The closest police station is at Staines or Guildford.

In order to keep the Police's emergency lines open to those who require urgent assistance, please report a crime via the Police website.

Report a crime online

If you do not have access to the internet, you can dial 101 or use the yellow phone box, located outside the main Civic Offices entrance in Gloucester Square

In an emergency, when a crime is in progress or a life is at risk, always dial 999.

More information about Surrey Police's service in response to Coronavirus pandemic


All JobCentre appointments have been cancelled for three months.

Payments will continue as normal, but you should inform the JobCentrePlus of any change of circumstance.

Find out how to make a jobseeker's allowance claim

If you require urgent help, please phone 01483 247 200.

Surrey County Council Adult Social Care

Adult social care including Woking locality, finance assessments and income collection, North West finance and mental health teams.

If you have an enquiry regarding adult social care, please contact:

Woking locality team
Phone: 01483 518 859  /  Email:

Finance assessments team
Phone: 0208 541 7035  /  Email:

Income collection team
Phone: 01932 795 243  /  Email:

Mental health team
Tel:  0208 547 8100  /  0208 547 8030