Car park season tickets

Jump to:

• Car Park Season Tickets
  • How we calculate the cost of a season ticket
  • Charges from 1 April 2008
  • How to purchase a season ticket
• FAQ's (Frequently Asked Questions)
  • What do I do if I lose my season ticket?
  • What do I do if I lose my proximity card?
  • Can I transfer my season ticket between vehicles?
  • Is my season ticket valid for Saturday, Sunday and Bank Holidays?
  • Why do I need to display the season ticket in the Pay on Foot car parks?
  • What do I do if my proximity card is not working?
  • What do I do if I am a season ticket holder and the car park is full?
  • Can I apply for a season ticket at any time?
  • Can I get a refund if I no longer need my season ticket?
  • What are the conditions of use for a season ticket?

Car Park Season Tickets

How we calculate the cost of a season ticket

The cost of a season ticket is based on a vehicle's CO² emission rating (determined by the Vehicle Certification Agency).  A 50% discount is applied for vehicles that produce the lowest emissions (CO² band A) and a 25% discount for band B vehicles.  Those with a band G rating (the highest band) pay a 25% surcharge.  In order to determine the correct band, we may ask you to provide us with the make and registration number of your vehicle when purchasing a season ticket.

If a vehicle was registered before the emission rating scheme came into force, we treat the vehicle as if its emissions fall within band C.

Charges from 1 April 2008

Season tickets can start on any date, but are only available for a period of one month (monthly), three months (quarterly), or twelve months (annual). 

Please note that season tickets are not available for Blue (Peacocks) or Brewery Road car park. 

How to purchase a season ticket

By telephone - payment using a debit or credit card can be made by calling 01483 755855 during office hours.

In person - at the Civic Offices, Gloucester Square, Woking GU21 6YL.  Our hours are 9am to 4.45pm Monday to Friday.  Payment can be made by debit/credit card, cheque or cash.

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FAQ's (Frequently Asked Questions)

What do I do if I lose my season ticket?

Write to Parking Services, Woking Borough Council, Civic Offices, Gloucester Square, Woking, Surrey, GU21 6YL giving details of the circumstances of the loss, and quoting the number of the lost season ticket.  Please include a cheque for £24.50, made payable to Woking Borough Council, to cover the cost of issuing the replacement.

Alternatively, e-mail parking@woking.gov.uk  giving details of the circumstances of the loss, and quoting the number of the lost season ticket, then call us on 01483 755855 to pay the replacement fee of £24.50 over the `phone with a credit/debit card.

A replacement will be issued within three days of receiving the request and the payment.

What do I do if I lose my proximity card?

Write to Parking Services, Woking Borough Council, Civic Offices, Gloucester Square, Woking, Surrey, GU21 6YL giving details of the circumstances of the loss, and quoting the number of the lost proximity card.  The number is located on the reverse of the card in the bottom right hand corner.  You are advised to keep a separate note of this number in case you lose the card.  Please include a cheque for £30, made payable to Woking Borough Council, to cover the cost of issuing the replacement.

Alternatively, e-mail parking@woking.gov.uk  giving details of the circumstances of the loss, and quoting the number of the lost proximity card, then call us on 01483 755855 to pay the replacement fee of £30 over the `phone with a credit/debit card.

Can I transfer my season ticket between vehicles?

Season tickets are not issued for a specific vehicle registration, so are transferable.  If you are using a season ticket please ensure you are aware of the Conditions of Issue and Use.

Is my season ticket valid for Saturday, Sunday and Bank Holidays?

Yes, a season ticket is valid for every day, including weekends and bank holidays, up to and including its expiry date.

Why do I need to display the season ticket in the Pay on Foot car parks?

This will enable us to identify the season ticket holder should we need to make contact, for instance if the vehicle lights have been left on or a window is open.

What do I do if my proximity card is not working?

If your proximity card fails to operate the entry or exit barrier, please bring it to the car park control office, located in the drop-off area of the Shoppers' car park, where the details will be logged and the fault rectified.

What do I do if I am a season ticket holder and the car park is full?

If the car park where you are a season ticket holder is full, please contact Parking Services on 01483 755855.

Can I apply for a season ticket at any time?

Yes.  A season ticket can start on any date, but they are only available for a period of one month, three months or twelve months.

Can I get a refund if I no longer need my season ticket?

A refund may be available for season ticket holders who wish to permanently surrender their unexpired season ticket.  The amount of any refund will be calculated as follows:

Monthly season ticket:  No refund will be considered.

Quarterly season ticket:  1/3 of the quarterly charge for each complete month remaining, less an administrative charge of £7.50 (inclusive of VAT).

Annual season ticket:  1/12 of the annual charge for each complete month remaining, less an administrative charge of £7.50 (inclusive of VAT).

What are the conditions of use for a season ticket?

The conditions of use are available here.